Policy – Terms and Conditions

 This Policy applies to all transactions for training services or purchases of goods made on line by a customer of LifeAid Pty Ltd. Please read it carefully. By using this site, you agree to these terms and conditions. If you do not agree with the LifeAid Terms and Condition you should not use this site. These terms and conditions may be changed or updated from time to time.

Unless otherwise indicated, all information contained in this web site is copyright © LifeAid Pty Ltd. All rights are reserved other than for any use allowed under the Copyright Act 1968, you must not copy, modify, transmit or distribute any material from the LifeAid Website named www.lifeaid.com.au without the express consent of LifeAid Pty Ltd.

You may save a local copy or print a copy of material from our site for your own personal non- commercial use. You may not make any charge for such use and any commercial use of such materials is expressly prohibited. This means, for example, that you must not post material from this site to another site or distribute the material for your own commercial purpose, without LifeAid’s permission.

LifeAid Pty Ltd is both the business name and its logo of the company are trademarked. Use of the name and logo by unauthorised persons, including their reproduction on other websites without appropriate authorisation constitutes a criminal offence. If you have any questions about this web site, or if you find any errors, please notify LifeAid on admin@lifeaid.com.au.

Disclaimer and Limitation of Liability

 The material in the LifeAid site may include technical unintentional inaccuracies. LifeAid Pty Ltd may make changes or improvements at any time. Information on the LifeAid Pty Ltd website is provided with the understanding that LifeAid Pty Ltd is not rendering professional advice or recommendations. You      should not rely on any information on our website as a substitute for reference to and consultation with a qualified professional to ensure your individual needs are met.

LifeAid Pty Ltd does not warrant the accuracy, adequacy, reliability or completeness of the information and materials on the website and expressly disclaims liability for errors or omissions in such information and materials.

No warranty of any kind, implied, express or statutory, including but not limited to the warranties of non- infringement of third party rights, title, merchantability, satisfactory quality, fitness for a particular purpose and freedom from computer virus, is given in conjunction with the information and materials.

LifeAid Pty Ltd does not make any representation, warranty or endorsement of any of the products, services or information provided in this website. This disclaimer shall take effect to the fullest extent permitted by law.

This site may be linked to other however the inclusion of any link to such sites does not imply endorsement by LifeAid Pty Ltd of the sites. LifeAid Pty Ltd makes no representations regarding or endorsement of any other website.

Disputes and Refunds

 All complaints, grievances and disputes will be treated seriously, fairly and in a timely manner, having due regard to procedural fairness and confidentiality. All parties are required to participate in the dispute resolution process in good faith.

Any issues should be directed to LifeAid Pty Ltd in the first instance so that we can attempt to resolve the matter. If you are not satisfied with the outcome you are entitled to refer the matter to your own credit card provider or banking institution who may obtain details of the disputed transaction and lodge a claim on your behalf.

Online Shopping General Terms and Conditions

 All prices are in Australian dollars. All website orders must be paid by VISA or MasterCard. The cost of recovering any default of payments will be borne by the customer. All goods remain the property of LifeAid Pty Ltd until full payment is received.

All prices are correct at the time of online publication. Prices are subject to change without notice. LifeAid reserves the right to correct prices quoted in the invoice, if found to be incorrect.


 Pricing – All course prices and scheduled dates are subject to change without notification; however every attempt will be made to give reasonable notice.

All accredited first aid training is exempt from GST, however, non-accredited, non gst exempt training and training materials will attract GST and this will be identified on your tax invoice.

Conditions of course enrolment

 A notification of your course enrolment will be emailed or mailed to you. This information will include:

  • course details, location and venue details
  • tax invoice or receipt

Your commencement in the course you have enrolled in is dependent upon:

  • sufficient enrolments in the course
  • course pre-requisite/s being met
  • availability of places in the course
  • Anyone more than 30 minutes late shall not be accepted into the
  • Provide sufficient identification such as a driver’s license to verify who you

If the course that you have booked into has a pre-requisite requirement you will be required to provide the evidence that you meet the requirement prior to the course commencement.

Course   cancellations/transfers/refunds

 If you wish to cancel your enrolment less than 7 days prior to course commencement the course fee is payable in full or if paid in advance then no refund shall apply. A 50% refund shall apply to cancelations greater than 7 days. Application may be made for consideration of a refund to admin@lifeaid.com.au

Refunds will not be made to individuals or organisation when a person is booked into a course and fails to attend. If you cannot attend a course for which you have enrolled in and paid for, you may send another person in your place at no additional charge.

If for any reason LifeAid Pty Ltd finds it necessary to cancel a course and a suitable transfer to an alternative course cannot be made, you will receive a full refund of fees paid.

A 10% transfer fee applies to any request for transfer where the notice period is less than 7 days.

Equipment Sales

Pricing of Products – Prices are negotiable for bulk orders. Please contact us at 1300 543 324, or email admin@lifeaid.com.au Products attract GST and this will be identified on your tax invoice.

Delivery costs – Large, bulky or heavy orders may require quotation of delivery costs. If this is the case we provide a quotation prior to finalization of the order and arrangement of shipping.

Delivery – products All orders must include a daytime delivery address and contact details.

Delivery delays – Unforeseen supply problems may occasionally result in stock being unavailable. Should there be a delay in shipping an order LifeAid Pty Ltd will contact you to advise you of the reason for the delay and expected shipping dates.


Training Feedback and Complaints

LifeAid Pty Ltd welcomes feedback and attends to all complaints promptly. Please call 1300 543 324 or email admin@lifeaid.com.au

Returns and refunds

 Any concerns, clarification or complaint regarding your order or booking can be raised by contacting LifeAid Administration. Please contact us by phone on 1300 543 324 or email  admin@lifeaid.com.au before returning goods.

Goods returned must be in their original packaging and in good condition.

Any claim for incorrect shipment, faulty or damaged goods on delivery, must be made within three (3) working days of receipt of goods.

Goods will be accepted for credit or replacement at the sole discretion of LifeAid Pty Ltd. Delivery and packaging charges are not refundable unless as a result of an error by LifeAid Pty Ltd.

Thank you for considering LifeAid as your provider of Training and Equipment

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